Stayed for one night while working an event in Arcadia. The room was comfortable and spacious. We also got a complementary drink card with our room. Didn't have the opportunity to test the WiFi or entertainment amenities in comparison with other hotels, but I would definitely consider staying at the DoubleTree in the future.

Used to be good

When I first started coming here in 2014, this was a very nice hotel for a very good price. Used to be able to get some days for $110 dollars! Awesome buffet breakfast was included, and I would always find free drink coupons slipped into the card jacket as well. The rooms were always in great shape.

Fast forward to today -

Lowest price is $150 - most times more like $180
No free breakfast
"Complimentary Waters" are now $3
Nowhere to recycle plastic in the whole hotel
Air Conditioner couldn't keep the room below 78
Staff is much less helpful / interested than I recall when I first started coming.
Center light fixture was hanging off the wall and missing light bulb.

After my last stay here I don't know if I'll be coming back.

George the bartender is awesome. Rooms are nice. The Lime bikes out in front are good. Lots to like, nothing bad.

This place was my home for 13weeks. I love the staff, the rooms, the service the food in the restaurant, the pool, everything. Seriously I was greeted every time I came in and out. They always make sure you're happy. And they do it all with a smile. George and Tiffany at the bar, Manny at the front desk, Alexandro the server, Gabriel and John the cook to name a few of the amazing people they have working there. But each staff member takes pride in providing outstanding service and that's why I will always stay there when I have business in LA

Pool isn't as big as the picture would have you believe. But it's incredibly nice and relaxing down there. The bed was soft and comfortable. Room service prompt and polite.

Friendly staff, very clean atmosphere, they also give you cookies when you check in. Breakfast combo is a must when you book a room because they have a great breakfast buffet. There are also plenty of great restaurants nearby literally like less than 5 mins walk. Plenty of free parking and close to the freeway fir easy commute.

When I checked in at the registration desk, the staff was very friendly & helpful. I love getting the delicious warm cookies to eat. The room had a beautiful view of the city from the 6th floor. I appreciate the amenities that were in the bathroom, the water bottles, coffee maker, frig, robes & the safety grab bars in the bathtub. Location is convenient to the freeway, shops & restaurants.

Service was great up to a point. I believe someone in the room next to us was smoking and when we walking into our room it smelled horrible. We asked if something could be done and they said they would send someone right up. However no one ended up coming that night. Other then that it is a beautiful place and I highly recommend it.

I loved my time at this location, the staff was Amazing with A+ attitude. I dont know if we can mention names, but the gentlemen made me feel well appreciated and was prompt with service request. They were also very gracious in giving a late check out when requested. All in all I had a very pleasant time here, the rooms were clean and level of service was outstanding. I will definitely visit again.

Keep up the good work, We notice!!!

Amazing staff with A+ attitude. Made me feel well appreciated at this location Rooms were clean and level of service was outstanding. Will visit again

We were quite impressed, even though the decore was a bit old in the rooms it was still really nice, they could do some touch ups, we were very comfortable and would definitely would stay again.

Very well a good place to go when traveling. Or going to or hosting seminars.

Good food, nicely organized and the poolside lunch. It's one good expierence.

Special thanks to DoubleTree and Follett ice for hosting the free seminar. It was honestly a good choice.

The Hotel looked a lot better online than in person. The sinks were not that clean, the room had some black paint dots on the ceiling. The hallways were dark too. The pool was the reason why we booked this hotel but they didn't tell us in advance that they were repairing it. The shower head sprayed the water at different angles. I'm disappointed at the price of this hotel and the actual look of the hotel.

It's a pretty typical DoubleTree. Overall a very nice place to stay. Some of the property is a little dated, but it's clean and very well maintained.

Hotel was very nice. Lobby and rooms were clean and modern. Hallways were a little dark but otherwise I enjoyed my stay there.

Very nice place. Excellent staff. Night auditor are awesome. Great place for families with kids

The room was very clean and spacious. There were a couple issues with things in the room not working. But the front desk staff was very responsive. Check in was smooth. We ordered room service once for breakfast, we were a little surprised to be charged a delivery fee, plus a room service fee, and still have a line for a tip on top of it.

The best thing I can say about this hotel is that the employees are great. Everyone went out of their way to make sure I was happy. The building and the rooms however really need to be renovated. On 1st glance it looks like a chic hotel but if you look closely, it's really, really worn out. I probably would not stay here again.

Great location. Not too far from Pasadena and about 1/2 hour drive to LA, with no traffic. With traffic, about an hour or more. The staff was very helpful. The pool area is very beautiful. Plenty of free parking and lots of restaurants are within walking distance.

Nice view from three 9th floor. The place is clean and the staff are friendly. Lots of free parking and quite a few places nearby for a quick bite. The warm cookies at check in are always lovely treat.

I had some things that were broken when I got to the room, that's the only reason I'm not giving 5 stars. The way they handled the issue was very good though, they offered to get someone up to repair the issues right away. I declined just because it didn't work with the schedule I had for the week, but when I recommended they have someone handle it after check out the guy scheduled the maintenance right in front of me.

Any time I asked for something or needed anything they were attentive and helpful. I go to this area once a year for business and it's very likely that I will book again.

Facilities were also really good. Clean gym, the pool was nice, and the hot tub was amazing.

I was only at the hotel bar for drinks. Boyfriend said the drinks were not costly. Visited the ladies room once, it was clean and comfortable. There was a loud and rowdy bunch present while we were there but that's not a reflection of the place.

My stay wasn't particularly long or exceptional, but for the short while I was there, the staff was very friendly and helpful, the rooms were very clean and comfortable. The only reason I'm not giving it a full 5 stars is the renovations from whatever it used to be kinda show in the corners and trim and I never like when hotel bathrooms don't have a vent. Overall, it's a perfectly good hotel and a great location for so many attractions in Southern Cali. I will definitely stay here on occasion.

It’s a bit hard getting here with 210 traffic, but it’s a nice hotel, and fairly priced. Pool area is pretty nice along with the lobby. I was the DJ for a wedding here, and the stuff I dealt with was pretty nice too.

Courteous staff. Clean and modern rooms. Quiet. Complimentary parking. One of the better DoubleTree hotels I've stayed at.

Very convenient location close to the main freeways and access to the San Gabriel area. Quiet area and great late night front desk service. Surprised to get warm cookies at check in. A good amount of parking in the parking lot.

Nice quiet clean rooms, extremely nice staff, happy to help with anything. Beds a little soft but overall a great experience.

Not a bad place to stay as long as you get a remodeled room. Some of the beds are on the floor, other's have box springs. Showers are nice. Not a tub so easy to walk in but the curtains leak water all over the floor.
Stayed here six times, always got breakfast buffet comped. This last time they refused to comp a breakfast. From the looks of the staff I'd say new owners. Next time I'll just stay at the Embassy suites where breakfast is always included. A cookie isn't everything.

The DoubleTree by Hilton Hotel Monrovia is an extremely well kept establishment with an acomidating staff that are fully ready to help and answer any questions had. A great place to stay or even book an event in one of the many large Conference rooms they have

What a wonderful and quiet place the stay. I am a Pasadena resident and totally charmed by this place. Also not as expensive as staying in old Town pasadena. Recommended!

Great hotel with easy access to the interstate. Lovely room with comfortable bed and just all-around great service. Highly recommend!

Great location inrelation to good local food and access to the highway. Clean and comfortable rooms with great showers. The bed and pillows were perfect.

Immaculate lobby. Great service. Nice conference rooms. I enjoyed my time here.

The hospitality was welcoming and pleasant. Convenient location spacious rooms beautiful mountain views. The Jacuzzi was nice and hot, and the pool was refreshing. The towels were soft that's a +.

Great property! Clean, quite, and spacious. Friendly helpful staff. Room was very clean and roomy. Pool area was spacious nice cabana area to hang out and relax. Great area just off freeway but still quiet. Lots of dining options that are walkable or a short drive. Would stay at this location again.

Spent the late afternoon with friends and enjoyed Happy Hour at Elements. Service was friendly, food was good and presented well.

Clean room. Clean facility all around. Affordable price. Easy check in and check out. Would stay again.

The front desk is always very nice and knowledgeable. Rooms are decorated very nice and are a nice size. The restaurant and bar are great. Good drinks amd the buffet on weekends is very nice. They even have a free ommelt bar. And I can't forget the best part. Free cookies at check in.

The modern king room cleaned well, but the styling was a bit oppressive. The closet didn't hold two outfits, somewhat less than other hotels.

That said, manager and employees provided superb service. A massive refrigerator in the room kept our perishables cool and the hotel accommodated us well, all-around.

Lobby was clean. Staff was friendly. Location was ideal for getting around and the room was pleasant. The one complaint I have was that the doors and fixtures in the rooms were a bit dated.

Only attended an event here. The customer service was really good. I, also, heard that they have really delicious cookies here and you can ask the front counter for some. The front counter receptionists gave the cookies for free. I guess in the end I'm reviewing the cookies and the customer service.

Hotel situated in a great location, plenty of free parking . Walking distance to many dining options , located just at the exit of the freeway . Hotel itself has a modern fresh look to it ,Including the outdoor and indoor decor . The room we did get needs some touch up from the base boards , to the mirrors that needs to be changed . The decor looks updated , just some little things that may need some repair or change .
The staff was super friendly and also gave us the amazing double tree cookie .
Was able to checkout later without a fee which was super nice of them .
One issue I did have was that I did ask if the pool was heated and they said yes about 80 degrees . Which I thought that's great for a night swim , the pool was not heated and jacuzzi had way to much chlorine.
Our eyes were burning from the smell of the chlorine , so we did not end up enjoying any jacuzzi or pool time . We were not the only guest who also thought the pool was not warm enough, they also had to leave since the jacuzzi was to harsh for them as well . Was a bit disappointed since I purposely had my niece come join us , so she can have a good stay and relax . And since it was her first hotel stay , she was excited to use the pool .
Hopefully next time we would have a better experience with the pool .

Solid stay. Not fancy but delivered all promised. Warm cookies at check in were great. Friendly staff checked us in early with no issue. Would come back.

We were upgraded to a nicer room. The room was spacious, clean and had a gorgeous mountain view. Check in was quick and painless. Received warm cookies upon arrival. Some of the room features did not work - some of the light switches and the room phone. We were only there for a night so nothing took away from the stay. Lots of restaurants within walking distance. Serve American buffet for a reasonable price. Parking included. Would come back again.

Beautiful hotel. I LOVE the shuttle service. We used it every day. Our driver was awesome and friendly. Rooms were clean!

I felt as if I was not put in one of their good rooms because I wasn't paying with cash. I used my Hilton Honors points which should let them know I stay in a Hilton Hotel very often, 3 weeks at a time for business purposes. Yet I got a downgraded room.

In 2016, I spent 10 days at this hotel. It's rooms have a modern updated feel, but the carpet in much of the building is worn. The paint in the hallways of the rooms is dark brown, which makes the overall feel somewhat cramped and adds to the feeling of disrepair. The cleaning service in my experience was excellent. The room always smelled and looked fresh and clean each day when I returned. In my opinion, the beds are above average in comfort and quality, though they are low to the ground. The breakfast buffet is above average with a cook that will make omelets and such upon request. The dining options are many and varied - all within walking distance. Locals call the street this hotel is located on 'Restaurant Row'.

Staff is friendly and cleanly. Building is clean lobby and pool areas very modern and relaxing. The rooms are very modern style as well and very clean (except the TV was very dusty on the back). One weird thing is in the 2 bed room that I was in the bathroom door slides shut with no latch and stays cracked open no matter what.

An excellent suburban resort hotel located in the heart of the San Gabriel Valley. Executive floors are available, with King beds. Friendly and attentive staff are always at hand. A fantastic restaurant awaits, with easy access to the pool. Ample free parking.

This place was my home for 13weeks. I love the staff, the rooms, the service the food in the restaurant, the pool, everything. Seriously I was greeted everything I came in and out. They always make sure your happy. And they do it all with a smile. George and Tiffany at the bar, Manny at the front desk, Alexandro the server, Gabriel and John the cook to name a few of the amazing people they have working there. But each staff member takes pride in providing outstanding service and that's why I will always stay there when I have business in LA

Was mostly outside but security was nice and acrively doing their job. The staff was nice as well given the late hoirs of the night. And all the guests seemed happy. The location is perfect and parking is easy. No info on the rooms however.

The outside of the hotel and the lobby are beautiful. When I got inside of the room, I was not impressed. The ceilings are super low, there was no table and chairs, and there was no bathtub-just a shower which was not good for me because I have a 2 year old. And there was also not a microwave. Our phone was not working next to to the bed and I had to use my cell phone to call the front desk. Come to find out there is no free wifi unless you are a Hilton Rewards Member. I will not go back there for all of these reasons. I paid $334 for 2 nights and I don't feel it was really worth it.

Definitely not the best place I've ever stayed. The lighting in the bathroom is not the best. The biggest problem was the room was 85℉ when we walked in and it took over an hour to get fixed, and my sister in-law's room took a day. Once things got fixed it got better but still that really left a negative mark.

I attended a company training session. The room was large and comfortable. Coffee was hot and refreshed frequently. Cookies were good but a little dry. Air conditioning was a good temperature. Overall, a good experience.

Came here to prospect as a wedding venue. Elvira is of a great help in answering all our questions. The venue has definitely beat my expectations of my previously, not so good image of Double Tree brand of hotels. Definitely worth checking out as a venue space. It's on our short list of places to host our wedding.

Great rooms, great service! Cookies are the best!

Much better than we had expected. Room was nice and spacious, not dated at all. Only complaint is there is no exhaust in the bathroom. Chocolate chip cookies they give you upon check in were delicious! They have a pool which we did not use but did use the lounge chairs and chaise which they have set up similar to a Caribbean resort and it was so nice to sit there and relax. The bartender George was very friendly and personable and answered all our questions about LA traffic and driving directions. We stayed for 5 nights and would definitely stay there again.

Clea and quiet, easy parking close to many things was the good. No true bathroom door a sliding partition only with little to no privacy, what a joke.

I went to Santa Anita Race Track and stayed at this hotel for a couple of days. I thought the service was excellent and I have no complaints. Of course offering me more warm chocolate chip cookies on departure probably softened me up a bit.

As others have warned, the beds are very low so some seniors may have difficulty getting out of the bed. The room was very clean, quiet and overall very pleasant. I purchased the buffet breakfast for $10 at check-in and was pleasantly surprised with a breakfast selection and an omelet bar. Only a few minor complaints like no alarm clock and a confusing phone system but I don't use those anyway. I would definitely recommend this hotel and plan to visit again.

I just checked in for business training all week. hate this room and can't sleep because the fan is so loud. I called the front desk about it, maybe I was missing something, and they said that's how it is. Literally....TV turned way up and can barely hear it. I need a tv to sleep but don't want to disturb my neighbors. Also, the light as soon as you walk in doesn't work. Randomly flickers on and off. Random switches throughout the room. The tv might fall off the hook.

Oh, and I was really looking forward to the relaxing "rain" shower. Such a joke. It's going to be a long 4 days