There are a big differences between this hotel, and Pullman Ciawi hotel. Their services are worth of five stars

The hotel is so well maintained! Right from the room to the lobby everything is amazingly maintained.

The hotel staff were super sweet, really loved the interaction with them. Hotel is very luxurious and they have amazing food options. Various corporate buildings and shopping complexes near the hotel.

I hope to visit the hotel once again.

Pullman Jakarta Thamrin CBD has been one of the most amazing trip I’ve ever have. The friendliness of the staff, the service given and the atmosphere of the hotel are the kind of things you must experience at least once in your life.

Undeniably 5 star hotel. Extremely strategic location. Awesome city view. Tight security settings. Only walk across to get to Plaza Indonesia and Grand Indonesia, the Indonesia's most famous shopping malls. Nice pedestrian in front of the hotel.

Loved my stay here. Staff are polite and well trained. In room dining is good. Breakfast spread is probably one of the largest I've seen before.

A very nice hotel centrally located in the heart of Jakarta. Their rooms are super clean and comfy. The restaurant has the most variety of food I have ever been. The quality of food is excellent, also very friendly and well trained staff.

On the date I arrived in Jakarta, I am starving and especially right after the torture on the airplane. Right after check-in in the Hotel (Cemara), I right immediate came for this place for lunch buffet. I really have to say that in terms of five-stars hotel, the lunch buffet is really internationalized. All you can eat and with variety of choices. However, for ordering from the staffs has to very cautious since it would be outside the buffet charge, for example, I ordered sparkling water for three bottles (pretty thirty) and finally in checking the bill, that was included for additional charge. However, to avoid this cases, and especially in this kind of five-star hotel, they usually would not let customers to take drinks on their own. Ask if charge additionally before you drink it. Be cautious.

Stayed on the 11th floor, spacious and luxurious room , lower floors the room is tiny, but compared to the price it's worth it. Buffet is great with a huge variety, staff are extremely helpful and courteous. Enjoyed my stay.

I was spending the nights in the executive room with my family. Service is excellence. Room is spacious, clean and modern. Facility is awesome with connecting to executive lounge for free finger foods and drinks whole day. Location is also a plus point. Breakfast is something that cannot be missed. Awesome experience

Love the room facilities (small, but really good facilities inside) including the hot water. The swimming pool is also clean! But didn't try the massage yet (Yes, they have it!). The staff is kind and helpful.

A nice hotel at a wonderful location. At the famous Banderang roundabout seen on every postcard, and two of the best shopping centers in Jakarta. Right near the future metro station too. Service is great, rooms are little small but well maintained. Very suitable good choice especially for 1st time visitor.

We have our Overseas guest to book this hotel each time comes to Jakarta. They like it both of its accommodation and the location. Pullman Thamrin is really located downtown which is comfortable in both ways.

Hotel yang bagus dengan lokasi yang strategis di pusat bundaran HI. Pelayanan yang memuaskan dengan kualitas hotel berbintang 5. Fasilitas Gym dan Sauna/Spa cukup lengkap, bersih dan nyaman saat digunakan. Breakfast yang memuaskan.

Kekurangannya hanya pada request upgrade kamar ke deluxe tetapi malah mendapatkan kamar yang diperbolehkan untuk merokok (padahal saya tidak merokok). Ruangan masih cukup berbau rokok terutama pada handuk yang tampaknya seperti tidak diganti karena masih sangat tercium bau rokoknya.

I had a meeting here. The hotel is good, I like the design interior. We had break fast here, and the food test good.

If you are an accor member you could get a 50% per cent discount at the restaurant. The food was great and the location is very strategic. Close to Grand Indonesia and other important spot in the city.

I was in transit and wanted to stay somewhere nice to relax for a night. I chose the basic room option with breakfast included. The room did not have a city view.

Overall, the room was nice. Cleanliness and maintenance was not an issue. The room was a bit on the small side however if you are travelling with allot of luggage, and the smaller hand towels had a slight smell of wet laundry. We did not use them.

If money is no obstacle, the upgraded room is a definite step up and worth paying for the larger bathroom and floor space.

The hotel is located just across the road from 2 large malls; Plaza Indonesia and Grand Indonesia. Both are about a 5 minute walk away. You can also find bottled water at street vendors outside the premises.

The staff were all very friendly and professional. Passing through security was a breeze and the concierge service were very quick to take my luggage and direct me to the check in desks. Check in took less than 5 minutes.

The breakfast was excellent, and probably one of the selling points for returning to this hotel. Again, the staff were very friendly, and the variety and quality of the food and drinks was very good. I enjoyed the fact you get a full thermos when you order a coffee, so you can refill your cup twice before having to ask for another.

The gym is well stocked with equipment.

Nice and luxurious hotel. Precisely at the centrum of the city. For those who can afford the price, it is worth to stay there, especially as it offers you high quality of service.

It’s a nice, clean, well facilitated all purpose hotel. There is a sizable swimming pool with drinks and food served at pool side. Service was very good. I only give five stars when there is something surprisingly good.

Ruangan kamar nya lumayan luas dan nyaman. Toilet kamar juga sangat luas dan modern. Furniture nya keliatan masih baru. Kolam renang nya kurang wah, tapi oke-oke aja. Gym nya lumayan banyak alat2 nya. Pelayanan bagus, lokasi luar biasa strategis. Lebih cocok untuk Business dibanding untuk Keluarga / anak-anak

Maybe one of hotels with the best costumer service in Indonesia! Located in the heart of Jakarta, bunderan HI and you only need to walk around 5 minutes to get to Plaza Indonesia across the hotel and Grand Indonesia Shopping Town next to it. I love their all u can eat buffer and especially their gelato!!!!!!! The best!!

One of the best luxury hotel in Jakarta. The room is spacy and clean, the ballroom and the whole hotel design is modern and contemporary. The hotel service also great. Located in a strategic area and easy to notice from normal traffic. The foods served are also delicious and tasty. But unfortunately it is not offering budget accomodation, the price is a bit high for general people.

Overall, this is an upscale and contemporary hotel with clean facilities and rooms. Entry level rooms are a bit small though. Breakfast buffet is fantastic with lots of live cooking stations and different variety of cuisines from around the world.

Exceeded my expectations on every level. The spacious lobby to the executive lounge, checking in was a pleasure. The suite is really huge amble space for my wife and i. Wide variety of menities are given. We also have the international dinner buffet, spoilt for choice. It had Japanese, Chinese, Western and Indonesia stations. Very high quality food. Tastes great. The service from every staff we met and interacted was excellent. The hotel is also located right opposite a mall. We really enjoyed our stay here.

Located centrally in the Thamrin area of Jakarta, I was quite impressed with the hotel. The rooms are spacious, have facilities such as swimming pool, gym and spa. Loved the breakfast everyday and I would highly recommend staying in this hotel. Definitely worth the price tag

The hotel has the 5 star vibe. Well decorated and cleanliness that is well maintained. The breakfast has a lot of varieties. Staffs are all friendly and professional. Location is just next to Grand Indonesia Mall. Offers Pillow Menu too.

Very good hotel. Nice and clean spacious rooms. Very friendly staff. Highly recommended. Will definitely stay again on my next trip to Jakarta

Nice hotel - good service and the name recall of staff is pretty impressive. Bed and pillow were super comfortable but room was a bit tired. The Back Room Bar was 'interesting'. Normally not a fan of a hotel buffet but this one was great (both breakfast and dinner)

Short stay for business purposes.
Nice and elegant hotel
All kind room services and indoor n outdoor activities are there.
Location is very strategic
Room size was acceptable and standard for such hotel category
Friendly staff

This is at least the seventh time that I’ve stayed at this hotel and I finally have the time to do a review for the place! If you haven’t realized yet I travel a lot for work and as you can probably already guess one of the places I come to a lot is Jakarta Indonesia. Here’s my little review of this place which by now I should be able to call home!

Pros
-Great location
-Great service and friendly staff
-Clean and feels new [even though it’s been around forever]
-Great buffet a must try!

Cons
-Great location but traffic can be quite bad depending on the time [Then again isn’t that everywhere in Jakarta?]
-Cleaning service might need to be a bit more attentive.
-It’s a bit annoying that you have to pay 5000 IDR Fee when getting out of the hotel on an Uber.

Tips
-Always request to stay in the newer wing or the main buildings
-Request to stay on the higher floor with the video of the shopping area [it’s just nicer]
-If you’re eligible for a room upgrade request for Executive Suite
-The executive lounge serves pretty heavy food in the evening

I’ve been here over 7 times already what is there to say? I absolutely love this place! It feels new, clean, and safe. Location is great and, the staff here are incredible and have great service mind. The hotel might be more suitable for business stays but that’s not to say that families

Toilet in room had strong smell of smoke. We had to insist many times to get a good cup of coffee in the morning. The upside is that the head chef was quite helpful. The European breakfast was not to our liking either, and had a very odd combination. we didn't see the Indonesian section untill the next day. Generally that standard was not up to a five star hotel. Having said that the staff on the hotel was very friendly and we had a really good relationship to the housekeeper cleaning our room, and also one of the doormen. The bottom line is that we might as well have stayed on a 4-star hotel that would probably have been up to the same standard as this one which supposed to be a five star hotel.

One of the best Pullman hotel chain, due good location at business area, also in front of two shopping malls with many F&B restaurant. So it's ideal to do business and leisure by staying at this hotel.
And businessman could use its business lounge at 2nd floor.

Another Pullman for me, this time in Indonesia. Fantastic location and fantastic staff.

We came for the New Year's Eve party and was not disappointed. The staff put on the most amazing event with a live Dj and balloons and various stalls selling traditional Indonesian dishes.

The deluxe room with interconnecting room is spacious and well presented.

The swimming pool is nice and cold.

The breakfast is amazing.

The executive lounge my favourite in Asia. So many helpful and friendly staff.

I really love this hotel.

Semalam tgl 19nov2017 sy datang ke kondangan di grand ballroom hotel pullman jkt thamrin.. Tempatnya cukup luas dan cukup mewah karna full karpet.. Untuk makanannya hampir smua enak2 bgt.. Pelayanannya 5star bgt.. Jd ga diragukan deh untuk pelayanannya. Next time sy akan coba restauran sana sini nya.. Yg termasuk best 5 restaurant di jakarta.

Well priced, well run hotel. Location looks good on map but note need to walk over footbridge to get to Plaza Indonesia so not as convenient as it seems. As with most Accor hotels rooms are quite small and bathroom can be better (why do they seem to have glass window or lack of proper door on bathroom....I prefer a little privacy)

Great Place to stay! Friendly and helpful staff everywhere. Nice clean room with good working space. Amazing breakfast, huge choice and good quality. Felt very welcome! Come here again.

Check in experience with Sian was first-rate. She is an asset! Warm, friendly, articulate and informative, she was able to assist me in finding all the places I needed to visit on my business trip. Very grateful she was on duty!

Your staff at breakfast, housekeeping and in the bar were all extremely helpful and customer focused. Excellent team. The room was comfortable and well appointed. Breakfast selection was second to none.

Thoroughly enjoyable stay from check in to check out. Thanks!

The hotel staff are polite and helpful.
The breakfast buffet is superb with variety of choice available
The only downsize is whenever we take cab from the lobby, we will need to pay the parking fees. This should be able to resolve if there is a grace period for the parking ticket (maybe 15-20 mins will do)

This Hotel is brilliantly located in the center of town and has some of the most amazing facilities. Staff is super friendly and attentive. I could not rate it less than 10/10. Well done guys. I'm definitely coming back.

I have stayed at this hotel several times, always for business. I spend a lot of time travelling around the world, and stay in a lot of hotels - you get fussy about the small things when you travel a lot, because they are important.
I love this hotel. Everything is really first class - the rooms, staff, services, restaurants - everything. It simply is the best hotel of anywhere in the world that I stay.

From the moment I stepped into Pullman, the reception was fantastic you will feel like a guest of honor! Really! The check-in was a breeze, the hotel room is modern, well decorated and the bed, pillows are so oomph! The break fast spread was excellent! Location is within short walking distance to restaurants, Skye bar, etc., you'll never feel left out! I told my peers that if I ever come to Jakarta again, I'm gonna stay in this Hotel again!

This is my second stay in Pullman Thamrin. I reached the hotel at 4pm and the room is not ready yet.I waited until 4.35 to get my room. I remember I told them I wanted a smoking room, but it does not have. The next day, they promise they will give me a smoking room. However, I need to wait until 4pm to get one.
The location is good. It is near Plaza Indonesia and Grand Indonesia. The breakfast is awesome. The facilities like swimming pool, hotpool in the Changing Room is good

My second stay after 3 years. Room was quite spacious and I got upgraded to the new wing. Always love the service by the executive lounge staffs, though some check in counter staff does not really know what is the best of platinum members. Location is supposedly superb as it is in the heart of Jakarta, but unfortunately there is a construction of MRT in front of the hotel so can be a bit noisy. Breakfast was great and have so many variety. The food from executive lounge was also perfect. Love this hotel, though unfortunately Accor Plus benefit is not valid here.

Stay at the hotel was awesome! love the pillows and bed. it is so comfortable. Breakfast is fastantic, with my favourite blue cheese with bread and sparkling water served in the buffet spread. However, the coffee need more improvement. Cant really taste the coffee bean.

Overall, i love staying with Pullman. I will definitely come back if i have the chance to go to Jakarta again.

Impressed with the features at Pullman Thamrin. Top notch breakfast spread, professional service, great hospitality, tasteful and up-to-date interior decor. Best of all, non-smoking rooms that actually smell fresh and great, unlike at other hotels that we still get the lingering stink. Thank you for the comfortable stay.

I've been welcome with a great smile from the front end staff and I given an upgrade. I believe I was treated so special during my satay. i would like to say thank you so much for the great service.Looking forward to stay on my next visit to Jakarta

had always loved Pullman Thamrin! great location! warm hospitality!! beautiful rooms! perhaps better up keeping in the toilets may be required! but great job still!

I was met with warmness and friendliness every time I had an errand with the hotel staff, at the reception, at the breakfast, at the lounge and at the gym. The hotel has a spacey lobby. I got full recognition for my platinum status, an upgrade to a suite and access to the executive lounge and a plate with fruits at the room. I was very impressed by how much I could choose from at breakfast, I had not time to taste all that was there. This is a hotel I recommend to stay at. / Sten, guest during July 2017.

I have stayed in Pullman Thamrin at least 5 times these two years. Staff are overall very friendly and helpful.
The room on the 4th floor smelt of cigarettes even though it was a non-smoking room. The staff were very helpful to assist me in moving the room.
Cleanliness can be improved. I was sneezing for 3 days until I got the housekeeper to clean the dust that was stuck to the wallpaper. The carpet behind the bedside tables were not vacuumed well too.
The breakfast selection was monotonous. I see the same selection for 6 days. The salted butter at the bread station often runs out and servers neglect to replenish it.
The coffee beans were not fresh beans and hence, the quality of the coffee, was affected badly.
The broth for the noddle station is not tasty and had no depth in taste.
However, The hash browns recently were pretty good.

No complaints, service and interactions by hotel staffs are great.
Although comparing to previous stays at Pullman Central Park, I had much better experience as a Platinum member. I and my colleague were upgraded to executive room, definitely feeling much more appreciated, as after all myself and my guests are staying at Accor hotels at least a combined 60 nights in a year using my membership.

The hotel is located near shopping malls and easily accessible to museums and old town. The room is clean and the staff is ever so nice from entering hotel to the room. We were greeted with smiling faces and good wishes. We would like to thank the concierge staff for helping us to get taxis especially to Hary. Good job and hope to come back again.

Couldn't be better. I enjoyed the food, especially the buffets at Sana Sini restaurant. The staff were very pleasant, professional and helpful and they made all the difference. I would certainly recommend this hotel to friends and colleagues.

The hotel is about 45 mins from the airport. We were greeted with all smiles from the moment we arrived the hotel, all the staff were so helpful and smiley. Even though it was still early, we were allowed to check into our room. Room was clean, very comfortable and bright. The only down side to the room is the low water pressure in the bathroom. Breakfast selection was huge and food is really good. Location wise, it is within walking distance to low and high end shopping malls. Plus, there was no issues with flagging a taxi or looking for local food. We stayed at Pullman Central Park before but this hotel definitely outdo the other Pullmans. We will definitely return for our next getaway. Good job to all the staff at Pullman Thamrin!

Love the variety at the buffet breakfast. Rooms were clean and cozy. Pillows / bed were very comfortable. Hotel did black out 3 times during my stay but not for too long.

Modern 5-star hotel with spacious lobby, great restaurants and bars and super friendly staff. It's not the newest, but the hotel looks spotlessly clean and well kept. The pool is nice and comes with the best hotel gym in town. The deluxe and grand deluxe rooms are my favorite. This hotel is one of the best in Jakarta!

Overall, our experience had been good. The service staff had been very helpful. The hotel environment is pleasant and we had positive feedback on the spread of food offered at the buffet table.

The room was cleaned and well kept by the housekeeping. Bathroom curtain (to separate bedroom viewing) is broken but I was by myself (OK for me).

Foods at breakfast and lunch on 1st floor were excellent with nice environment and staff.

I have always loved to stay at your Grand Deluxe Room because of the size, cleanliness, new and the ambience, however during my last stay I am quite dissappointed with the air condition. I have always like my room cold to remain comfortable especially in the hot weather. I have set the air condition to cool mode, high fan and temperature at 16 degrees, however even though I left the air con on the whole night at that temperature, I still can't sleep with the blanket over me. Hopefully you can have it figured out for my next trip. I did not make a complain to the front desk though, cause I am too tired from the flight and only on a 2 night stay.

I arrived early at the hotel with new special request however they had available room for me to check-in. The room was very clean and tidy. The location of the hotel was also very strategic and the security is good.

It was excellent! Every staff member I met was engaging and very helpful. I look forward to coming back.

Love the ambience. The staffs are very warm and welcomed. Enjoying my visit here even only for business.

Great hotel with beautiful functional rooms. Easy access to shopping malls, Grand Indonesia (East and West) and Plaza Indonesia.

The best accor group hotels in town. Superb breakfast. Great service provided.

I came here a few weeks ago with my family and we had the Grand deluxe room with connecting doors to the other room we booked also. I could say the rooms were very beautifully decorated and very big. My room had a sort of walk-in closet that was in a seperate smaller room, and had a path to the connecting room. They also had good breakfast, served international food as a 5 star hotel would provide. the hotel was near plaza & grand indonesia mall but i thought it was a 5 minute walk as its in right across the hotel but you should go by car and its a 15minute drive. but overall, i would definitely come back here.

Beautiful new designed hotel in the middle of the city centre. Could not sit at coffee area without consuming something. Not friendly for a 5 star hotel! Otherwise a 5 star. Good selection of restaurants.

Good food but pricey at Sana Sini Restaurant

I had a beautiful room and the hotel in general is modern and fresh. As I stayed in a Club room I had access to the executive lounge which was very convenient as I could work there. But the lounge also provided a good breakfast. The location of the hotel is good but at the moment there is a bit of construction work going on as they are building a subway line so be aware of this if you get a room facing the road. I had a room facing the other way and I was woken up at 4 am as the there is a mosque nearby.

The remarkable point of Pullman Jakarta is that you have a huge breakfast, the buffet lobby is too big with all ranges of food that you want, no matter who you are, from Muslim Halah food, fresh sushi (in the morning,though) or western tastes. The coffee here is great. That is the fresh brewed high quality coffee.

Really nice place to stayed at. Professional employer. Great taste of foods. Once more the chocolate lounge one of the great place for chocolate lover

We thoroughly enjoyed our stay in a Grand Deluxe Room which was in a different wing from the main hotel. The room was very comfortable.

Alas we did not get to try many of the facilities in the hotel as we had a busy itinerary and there were many attractions and major shopping malls nearby. Plaza Indonesia and Grand Indonesia being the go to for food and coffee.

Staff are very friendly and very helpful. We would love to return for future visits to Jakarta.

I stayed here one night, because the reserved room in other place is closed. All other things are good, but what I wonder is that the water pressure is too low in the shower room. I paid over $300 per one night, and the facility of this is same as $300 per month one. That's why I set 3 stars.

Wonderful business hotel in the heart of Jakarta.

Building from outside just look normal but interior inside was wonderful

I had suit room which was very big, modern and very clean.

Staffs were very friendly and helpful.

From the room you can see the traffic of Jakarta city

wow, im blown away by the choices at the brunch, all you need is taken care of, fantastic service and reasonable price. i highly recommed..

Wonderful room and friendly staff. I had a great stay and would stay here again. Best value hotel in the area. Short walk to Grand Indonesia Shopping Centre for shopping or dining.

Room was good even though it's not too big, breakfast tasted great and have many choices. located near grand Indonesia but I don't recommend go there by foot although it seems pretty close

Cozy and relax

Excellent restaurant. Very nice staff and safe hotel. However, the rooms had an extremely strong smell of mold/damp/funghus. I stayed in the renovated rooms and the smell was unbearable. In the reception desk, the hotel is using perfumes which make your eyes cry, nose itchy... You basically never breathe "just air". It is not characteristic of this hotel but all the places where there is humidity.
These big hotel chains should adapt their construction to the climate. There is no need to have a carpet in the rooms in such warm and humid countries. That's one point, the other solution could be to use some Ozone machines that purify the air. Apparently these machines exist in asia. Really not advertising for anything. I am talking as a client and trying to ind solution in order to make my stat comfortable in Asian hotels.

Impeccable breakfast options.

I've never seen that many options of breakfast anywhere else... It's like a heaven for foodies.
Comfortable bed and pillow options - but it's quite similar in every 5-star hotel. The room is a tad too small, but very cosy.

I left one of my cosmetics accidentally and they kept it for me for a 3-month duration. I though that was generous.

Superb hotel. Service provided was excellent.

I went out for dinner immediately after checking in and upon my return, they still remembered my name.

I'm so happy that I'm still a Gold member of the Accor group. A real pity that I've been downgraded from Platinum due to a halt in travels for a year or so.

Back to the experience.

The concierge were ever ready to assist in informing the taxi driver on your destination.

What really impressed me was that upon my return, they actually remembered my destination and asked for my review.

Terima kasih, Pullman Thamrin. I'll be back in August. See you guys again.