The Marriott West Loop by the Galleria was the venue for my 55th high school reunion and it was a wonderful choice. The restaurant in the hotel served delicious menu choices... such as BBQ brisket stuffed sweet potato which was outstanding! The dinner served at the reunion was either a steak or chicken entree served first with a lovely salad and vegetable along with tea and a delicious dessert offering! We were in the lovely Glass Palace which was a neat room with a view! Set up beautifully.. and we were provided with a wonderful hospitality room the entire weekend. From the bellman & parking attendant to the check-in & check-out went extremely well. They offer discounts for groups & do charge for parking but as a group you get a discount on it also. Breakfast at the hotel restaurant was a yogurt parfait which was really good.

Tired hotel under construction. Had the buffet breakfast and it was awful. The two stars come from the front desk staff they were great.

The hotel staff is amazing, and the hotel itself is comfortable and clean. The only issue is the decor being a bit dated. It appears that may only be a temporary issue as they've began renovating the lobby.

Purely based on the facilities, I would give this hotel 3 or 4 stars, but the staff here are AMAZING! WOW! They have gone above and beyond to ensure my husband and I have a great weekend visit to Houston.

If anyone is looking for great deals on hotels go to HoteIRaven. com Booked a room on there and they had the best rates around...

In town for work. Location was fine and it met the basic needs. The room wasn't bad but could use some upgrades/renovations. Some of the ceiling tiles were discolored/vent was dirty...nothing too serious. I went to the Starbucks in the morning and I got the last muffin. More options there would have been nice. Overall, not a bad stay but not the nicest Marriott I've been to either.

You have to try the Mistini made by Misty! Its AMAZING! It will turn around any day and any mood! Not to mention Misty is such an AMAZING person so full of life and so sweet!

Great stay! Staff was really welcoming and helpful. Comfortable beds with a nice consierge lounge area to relax.

Real comfortable room. Terrific hostess in the members only hospitality room. If I weren't a Marriott fan before meeting her I would be after hearing her story.

In town for work. Location was fine and it met the basic needs. The room wasn't bad but could use some upgrades/renovations. Some of the ceiling tiles were discolored/vent was dirty...nothing too serious. I went to the Starbucks in the morning and I got the last muffin. More options there would have been nice. Overall, not a bad stay but not the nicest Marriott I've been to either.

This Hotel is quite not on the main city. And there not much chaos around. It looks like a farm house and not like a typical hotel. The ambience , the room space, and ample car parking space makes it apt to stay

Amazing staff, amazing concierge lounge. The rooms were quiet. Had dinner at the restaurant, good prices and the food was great. I would recommend this hotel for anyone staying in the area. It was 27 minutes from the airport. Traffic in the morning can be a little hectic in any direction.

I use this location for monthly meetings for my company and they are fantastic. The conference room is always set up in a timely manner and very clean. The service is excellent. This is why I will continue to use them unless I have a reason not to.

Me fui al hotel para una recepción de un programa escolar. Esta recepción tuvo unas bebidas y comidas del estilo buffet. Siempre añadieron más comidas para mantener el buffet. Las comidas estuvieron más o menos calientes. Bebí un vino rojo de calidad suficiente para el evento (no del máximo calidad, pero suficiente). En total, todo de buena calidad y yo regresaría para otro evento si me invite otra vez.

Not my favorite place. I booked on Priceline (choose your rate) so I didn't know where I'd be until I got the confirmation email. The location makes it kind of easy to miss and both times my Uber drivers got blocked in because their valet area is so small. You do have to pay to park. The bartender that weekend seemed like it was her first day on the job and was way too suspicious acting for my taste when I gave her my room number for my tab. Like just look it up and cross reference my ID ma'am, no need to give me the 3rd degree! She looked at the menu to get the ingredients of each drink (which came out terrible) and was so slow. The walls were so thin in the room, especially the bathroom so we could hear the neighboring room's toilet flush and shower. Bathroom pipes kept knocking. Bed was decent, fridge in the room, digital thermostat, and there was a safe included. All in all, mid range for my tastes but since I only stayed in town one night it's my fault for taking the cheap route.

Our stay and room were fine, no issues there. The location is great for going to the mall, restaurants, ect.The room service food was a disappointment. Honestly, I can't see paying those prices for that quality. We ordered dinner 2 times and breakfast 2 times. There were mistakes with 3:4 meals. The fish and chips were uneatable due to the bad oil taste overwhelming the batter.

Convenient location. The ceilings were a little low in the bathroom & there was a wet spot on the carpet when we got in the room (seemed like it had been cleaned but they forgot to dry it up). They let us do late checkout last minute, so that was cool.

Nice Marriott overall. Staff was great, the rooms were a bit small but not bad. The concierge lounge breakfast was decent. No negatives. Solid property.

Pros:This place is clean & convenient location, close to downtown, shopping & several restaurants. Location is right near 3 major freeways. Service is nice, very friendly & helpful. Beds are comfy.
Cons: View is terrible only can see side of other buildings or inside of hotel. Parking is expensive & not convenient. The parking is too full due to it being shared with other businesses but still expensive. WiFi is expensive as well as food, and drinks. Although the hotel bar & restaurant is very nice & moderen with friendly staff just pricey. Rooms are dated without microwaves.

Pros: Staff is welcoming and professional. My room service server Ms. Silvia was awesome! She provided stellar service and always greeted me every morning of my stay with a smile. Houston Marriott please give Silvia a raise and some recognition. Food was tasty, could adjust temperature in room and the shower felt great.

Cons:
No view or adequate sunlight from room. The hotel is nestled near tall buildings and depending on where your room is your window view overlooks the inside of the hotel reception area.

No airport shuttle. The hotel shuttle only travels within a 3 mile radius.

For the price per night, rooms and bathroom could be nicer and more upscale.

Pool was closed. No urgency it seemed to resolve especially since it is listed as an amenity on the website.

I really enjoyed this place. One of the nicer hotels I've been to even only being a 3 star hotel. The room was big. Loved having the king bed and the soft pillows were awesome. I noticed they also leave you a couple of little bottles of water so that was a nice touch. TV was great despite me not being much of a TV watcher. The thing that put me off a little but I understand it's a business. The cost of the wifi and or the Ethernet line is silly, especially the "business" center. If little cost here and there for some of the amenities doesn't bother you, this is a great hotel to stay at being just down the street from tons of stores and restaurants. Great place, just know you'll spend some money

The overall service was great. The room was pleasant but a little dated. I went for a work event and would return again.

Decent hotel but a bit overpriced. Parking charge is ridiculous. Concierge lounge food in the evening is poor, a little better in the morning.

The main lobby and restaurant/lounge area is beautifully modern. Great drinks and food at the attached restaurant. Ivy the supervisor in training was very cordial and passionate about hospitality. Would recommend this location. Also, it's great location near Rice University and quick 15 minute drive to downtown Houston.

Super friendly and helpful staff. Misty and Katie were AWESOME!!! The bartender Misty made one of the best old fashioned drinks I had in a long time! I definitely will return to stay here because of the service.

The place is a nice hotel, don't expect too much luxury is not a 5 stars, but it does has nice staff, and it makes you feel welcoming. The break fast is the same twice in a row, so let's see if they change options. M

Nice location but "race" cars on the freeway are audible at times. The room was clean, shower was hot, bed was soft, and AC kept the room nice and cold so it was all I needed.

Clean rooms and linens, nice staff and decent hotel food for the prices you expect. Parking is an inconvenient walk from the rooms but valet is available to avoid that annoyance.

Attended a social event and the PA system didn't work right, the food was mediocre, the margarita machine was broken, and they ran out of beer. The vendor booths had so little room you could hardly move around the steps and have someone looking at vendor merchandise. To end the evening we got lost in the garage with everyone else trying to exit. A garage attended should have been placed at the exit to swiftly handle the traffic cluster. Backing up from an exit arm with 10 cars packed in right behind you is a nightmare.

Amber in the concierge lounge is the main reason to visit, but the hotel itself is in a great location with an equally as impressive staff. 5 star quality at a 4 star rate.

We go to the bar for drinks. The bartender is the best. Great liquor selection. Plenty of seating and tables. Food is delicious. We gorged ourselves on the brisket mac and cheese.

This property is very nice. It seems well managed, and provides the guest with a comfortable experience. The matress was phenomonal. The elevators are lightning fast. I appreciated the in room safe. Only gripe was the architectural layout of the hotel. It is connected to another business tower, and getting from the parking garage to the hotel was confusing the first few times. Also had used the Marriott App to request some items, but they were never delivered. Other than that, I would recommend this property for those needing lodging for a night or two.

The hotel was rated 4 star but definitely was NOT! There are certain expectations of a 4 star, ie an excellent restaurant and bar, spa services and upgraded, stylish hotel, rooms and amenities. This hotel was none of those. On the positive, it was clean, the air conditioner worked well, and the few staff that was there was friendly. It was okay, just not 4 star. I would also recommend placing families with children on different floors than adult/single travelers. Nothing like kids slamming doors all evening and baby's crying at night. Oh, they also have paper thin walls!!!!!

Very nice place. Stipped by to visit a coworker staying in the hotel and had an enjoyable chat in the lobby bar. Prices wrrr a little high in truth typical for a hotel bar. Staff was very attentive and pleasant.

Good size rooms. Comfortable beds. Bathroom functional. Shower is in a bath which isn't my favourite but it all works okay. Service is friendly. Good hotel shuttle which takes you for free within a 3 mile reach.

The room was spacious and the staff was friendly and efficient. The air temp took a while to be somewhat comfortable. It started out super cold. Our room was right next to the parking garage which was fantastic.

The room was nice and clean. The staff was friendly. Only negative was that I was supposed to receive a welcome folder when I arrived from the program I was in town to work with and the front desk had no idea of what was going on. I woke up the next morning and they had slid the package under my door. This was after I was told it was a mistake in the notes and I probably was not supposed to have a package. Other than that they were friendly and helpful.

By far my favorite place to stay in Houston, great location downtown, plenty to walk to. There food is good but a bit on the pricey side, staff is amazing, good bar scene during the week when it is mostly a business crowd, good conversations. Gym could be better for this size of a hotel.

Rachel upgraded us at no cost and only to accommodate our wishes. Staff was friendly and very helpful. Hotel is nice and close to the galleria. Overall great stay.

The location for the hotel is pretty nice, considering it's so close to the Galleria and all those places. The professional event that was held there was handled well and the breakfast was pretty good. Just your typical stuff, really. The parking situation wasn't too bad, considering the event allowed for parking valuation, which dropped the price to 5 bucks.

Nice rooms, had a pleasant stay. Please note, the breakfast buffet is part of the restaurant and they charge $20 per person! Parking was a bit nerve racking with a big truck (2017 RAM Big Horn) as the garage ceilings are somewhat close and manuverability can be tricky with a longer vehicle.

Nice hotel that was renovated recently. Bathroom toilets are rather loud and noise from outside can be bothersome when trying to sleep. Executive lounge staff is very nice and helpful.

I went to Houston Marriott to eat with my husband and the food was really good. The atmosphere was cool. It was a wonderful experience all in all

Good location with a few restaurants around. Rooms were clean as expected of a Marriott. The hotel is slightly dated that shows in a few places but overall well maintained. The only complaint I had was there was no microwave in the room. I stayed for 5 nights and it would have helped to have a microwave to occasionally heat up food.

Attended an end of year work conference. Staff was awesome and very helpful. Room was set up very nicely. Highly recommend. Great experience.

This hotel is modern and up-to-date even though the building itself was probably built in the 80´s or 90´s. The standard guest room we had was a bit on the small side, including the bathrooms. This may have been due to the low ceilings in the bathroom.

On the flipside, the hotel is modern and refurbished. The public areas are kept clean as well as housekeeping in the rooms. The staff I had contact with were very engaging and helpful. Best of all, the location is perfect. Very close not only to the Galleria, but you can walk to Whole Foods and other nearby retail in about 7 minutes. The Galleria area can become congested so what makes the hotel location great is that it´s right off the highway.

I attended the Houston Marriott west loop by the galleria because I was attending a professional event and I was absolutely amazed by the quality of the place! We were served dinner and the quality of service was great and the food was excellent. The location was great too, next to the galleria for all your shopping purposes. I would definitely come again.

While I wasn't there for an extended stay, the West Loop Marriott certainly left a positive impression. Their on-site parking garage was very convenient, the hotel grounds were very well kept and visually pleasing, and the building/conference room was impeccably tidy. My single, very small complaint is that the conference room was absolutely frigid.

Clearly an older hotel. The lobby is fantastic. The rooms are average. Just doesn't seem like a true Marriott. The bathroom door is like 5 inches away from the toilet, which stinks if you are a larger person. Another thing, let's step up the breakfast game. The concierge food is the same as the lobby food. The eggs. Well, they are edible, just not flavorful and definitely not worth the $21 they charge guests. The saving grace is that this property is walking distance to my office. So yes, I will stay there again. Not a terrible Marriott. Just not to Marriott standard.

Remodeled lobby which was fantastic but rooms were loud due to the hall. Amber in the concierge lounge was great. Almost gave a 5 star just because of her service.

I was the organizer for a business network mixer at this Marriott. About 5 staff members and the general manager made it all a perfect experience. If you are having an event and need a venue, look no further. The place is beautiful, the food great and the management and staff will pamper you.

The front end people were very informative and nice. For the price, this is a good location for getting to the downtown area and medical district.

Parking in their garage was $19 for the day and let you come and go as you wish. There's an indoor pool, bar/restaurant, and mini shop open all night for small snacks.

The room was comfortable and clean. Soft bed, quiet hallways, no odd smells.

I recommend dropping off heavy bags by the main entrance because it's a good walk from the garage, taking an elevator to the lobby floor, and walking through the building to a second set of elevators near the entrance.

Overall it was another great stay at a Marriott and I'd easily come back.

This Marriott offered a convenient location to nearby attractions. Although we have no complaints and had a nice stay, we have stayed at nicer Marriott's. There was also a very slight smell in the room. Nothing terrible, but something you noticed upon entering the room, but you quickly lost notice of it. That being said, the staff was extremely friendly and helpful. We had an enjoyable stay and for the rate we paid, I was satisfied.

Parking garage arm was broken, so I was told I would have to reverse out and find another entrance. I looped back around for directions and found them letting cars through. Food was mediocre.

Easily accessed to/from the highway. Very modern and spacious rooms. Staff is superbly friendly and provides concierge customer service.

I was there for a work function. The lobby is very nicely decorated and very modern. The staff were all very courteous and attentive to our whole group.

The bed was more comfortable in this hotel than any I've been to. The people were extra nice. The hotel was very clean. The bad is the cost to park