The 3 stars is not for the hotel entirely. The rooms were clean and the beds were comfortable. The staff was not very accomodating except for Benny- he was awesome! The staff could learn proper hospitality from him. The hotel is close to Market St and the area is filled with homeless people. We felt very unsafe walking back to the hotel. GIVE BENNY A RAISE!

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Room was clean as was the rest of the hotel. Hotel staff was very helpful and friendly. There was some construction going on so their front doors were not being used. I wish there had been a more visible sign for us to know where to go. Passed by the entrance our first time around. They did have a sign but I didn't even realize it was the original hotel entrance. It was the perfect place to stay if you are going to the theater! Literally right across the street.

Room was clean as was the rest of the hotel. Hotel staff was very helpful and friendly. There was some construction going on so their front doors were not being used. I wish there had been a more visible sign for us to know where to go. Passed by the entrance our first time around. They did have a sign but I didn't even realize it was the original hotel entrance. It was the perfect place to stay if you are going to the theater! Literally right across the street.

Hotel is in a great location. It's very close to the BART station and close to many restaurants and drug stores like CVS. The rooms are good too. The bed was comfortable and provided a good view of the city. There is a pool and a gym that has treadmills and elliptical machines but no weights. The staff is polite friendly and helpful. The only downfall is since the hotel is non smoking people go outside the exit doors at the end of the hallway and have a smoke. The smell comes right back and travels down the hallway and into your room. Especially mine as I was right next to the exit door. Other than that this hotel is a go!

Remodeling on (at least) ground floor in August 2018. Rooms are fine, if a bit dated. Staff friendly and efficient. Area is a mixed bag. Tech workers and tourists during the day, and it's hard not to be accosted by homeless at any time, day or night. Half a block from Market St., so convenient for transport. One block from the Market, a While Foods-like store with lots of made to order food choices.

Rooms are well cleaned, we got a room on the top floor and it had great views of the city. The parking is a little bit on the expensive side, but it has in/out privileges. Overall great hotel

This hotel is decent. The staff is friendly and they have consistent room service. However, in my particular room, the air conditioning unit produced a bad smell. Other than that the room was fine.

The area isn't the best but the hotel itself, the service and the staff were all excellent. The room was clean and comfortable. I wish there was a channel guide in the room for the TV but if that's literally the only negative thing I can think of, that means I had a pretty good stay.

The rooms themselves were clean, and the bed was comfortable. The staff was top notch, Livia, who checked me in was fantastic. But the floor I was on had a door that looked like it had been busted in, with a gaping whole covered by tape. Which made it feel unsafe. The room was also very bare. I would stay here again. Just not my first choice in the area.

Pic was my view.

It was a very friendly and memorable stay. Went with the family for a weekend getaway. Stay over the night to sleep and spend the night with family and friends.

Rooms were nice. Parking was easy. Location is not ideal for foot traffic at night. Otherwise the location is great and very convenient.

Room is small but clean. My room doesn't have a desk, but it may be because it is a handicap accessible room. A/C works well. Convenient location and the staff has been great. The restaurant is not bad as well.

Really clean, lobby is super nice. The finishes/bathroom is a bit old and the area is obviously a little sketchy. But great price and super helpful staff

The rooms are nice and I was very happy with the staff and the services. The location is convenient to the sights and public transportation. The only downside is not the fault of.the hotel. The area outside the hotel is blighted with drug activity and drug zombies. The hotel has guards in the lobby and you need a room key to use the elevator so I did.not feel unsafe. Overall, I thought it was a good value for an expensive city. Hope the city can clean up the drugs.

This location is NOT a place I recommend for anyone with a family or young children. There are active drug deals going on within steps of the front entrance. The homeless make walking into the hotel nearly impossible. If you want a refrigerator in your room no problem 20.00 a night. I recommend the Holiday Inn Express at the Warf safer, free breakfast and refrigerator and microwave in room. A better value. I am a IHG premium customer and thus is the worst location I've experienced.

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Lobby is really nice and looks recently renovated. Rooms are a bit small but comfortable, and front desk staff were very friendly. Immediate surroundings were somewhat crowded by SF’s homeless, which made walking near the hotel feel unsafe at times.

Lobby is really nice and looks recently renovated. Rooms are a bit small but comfortable, and front desk staff were very friendly. Immediate surroundings were somewhat crowded by SF’s homeless, which made walking near the hotel feel unsafe at times.

Always a pleasant stay even if the rooms arent super fancy. Everything is clean, the staff is helpful, but you will have the occasional issue with something. Like my room that had NO HEAT and would only blast ice cold air. I even called front desk and nothing was done. So this time, 2 stars because that was a very poor experience.

The facility was pretty nice, but the surrounding areas felt shady. There were homeless people on the sidewalks nearby. Also the gym was just full of cardio machines, no weights.

The homeless immediately surrounding the hotel make it very uncomfortable to get in and out of the hotel. The staff I imagine so their best to clear as much as possible, but it's still extremely off-putting and makes it feel unsafe.
The staff is polite, but don't listen. They like to repeat themselves over and over despite providing a response the first time. This happened several times during the trip.
Check-in was a breeze and the agent that assisted was super helpful. The room was clean. Overall a mixed bag experience.

It clears my basic requirements: linens and bathroom are acceptably clean and the beds are comfortable enough to sleep in. The wallpaper doesn't look clean and is peeling in less visible places. The tub in the bathroom has a textured bottom to prevent people from slipping, but it also makes it look somewhat dirty before I even used it. A hotel room needs to be impeccably clean to earn four stars from me, and it only gets five stars if the amenities make me never want to leave.

Rooms were clean and decent. Nothing special as expected. Just generic rooms. My room didn't come with slippers like the other guys, oh well. Watch out for the homeless outside shooting up.

Love that they have underground parking ($43) a day. Check in time is 3pm, we got there at 2pm and had to wait an hour to check-in. There's a lot of transit people here (Less than 20ft from the building, but they were doing their own thing so didn't pay any attention to us). Room service selection is not great so we ordered Postmate. The lounge on th first floor opens at 5:30pm and they have an outdoor heated pool, fitness center and laundry area on the 4th floor. If you want to buy beer, buy it before you get here. The 3 liquor stores we went to sold a 12pk of Heineken for $24. Rooms were clean, toiletries we're available. They have rapid checkout and slip it through your door, which is nice.

Very spacious rooms. Food is exquisite even tho it's pricey. Nice facilities too.

This hotel is a nice no frills place to stay in San Francisco. It's definitely a convention hotel. The staff was very friendly and the beds were very comfortable. Decently located , although the only down side , and to be fair most places in San Francisco have to deal with this, is the number of homeless the congregate on the sidewalk outside the hotel.

nice lobby. quiet rooms. front desk needs work. no reason for a holiday inn to be as snooty as it was. they should work on creating a good pizza and put it in their menu. maybe some decent tacos, and even noodles.
good sleep though. even after they tried to upcharge us. (if you book online, be sure to save your printouts)

The rooms are good size and very clean. They are pretty well updated and nice. However they do not have convent store in the hotel, and getting a bottle of water takes a block and a half walk.

Had difficulty sleeping first night due to loud rattling noise throughout the early morning. Raised issue with staff and apparently there was construction going on and I didn't experience this the following nights. Other than that annoying event it was a fine stay.

Clean rooms, conference space is clean and spacious with hot beverages. Polite staff. Restaurant is pricey but that's to be expected.

This Holiday Inn allowed my fiancée and I to enjoy the first adventure of San Francisco. Service was exceptional. Our room was clean from the moment we entered. The staff provided us with all the comforts when away from home. Simply put; we had the time of our lives here!!!😀😃😊😁😆🙂🤣☺️🤗😌😂😎😉

If you are looking for a "reasonable" place to stay this is the place. Pete's Coffee just down the street. Food is good but it has a very limited menu.

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This hotel was a very pleasant surprise to my wife and myself. It is located in the Civic Center of San Francisco, not far from the Orpheum Theater. It is a little bit of a rough area, but it is very easy to get to and from the Subway nearby to the hotel and the pathway is well lit at night.

The rooms were nicely sized and the bed was comfortable. Everything was clean and well maintained. The usual Holiday Inn quality was there as well as good service from the front desk staff. We do plan to come back.

Nice clean room, convenient to the location that was the reason for our trip, very friendly staff. Just know that the surrounding area us shockingly populated with drug dealers making transactions in broad daylight without any hesitation whatsoever. I'm still stunned by what I saw - though I will say they did not approach me or make me feel particularly threatened - but the volatility of that activity puts passersby at great risk so be very careful.

Service is great, rooms are clean and spacious. They also provide you with slippers and bath robe. The area has a lot of homeless but close to everything in SF

This hotel was a very pleasant surprise to my wife and myself. It is located in the Civic Center of San Francisco, not far from the Orpheum Theater. It is a little bit of a rough area, but it is very easy to get to and from the Subway nearby to the hotel and the pathway is well lit at night.

The rooms were nicely sized and the bed was comfortable. Everything was clean and well maintained. The usual Holiday Inn quality was there as well as good service from the front desk staff. We do plan to come back.

The hotel was amazing. Well decorated and clean everywhere from the lobby to the garage. The staff was friendly and courteous and attended to every need immediately and professionally. I also use a wheelchair and found the facility accessible and easy to navigate.

Hotel is nice. Room was adequate but a little on the older side. Parking wasn't included and is pricey. The restaurant in the lobby was good and reasonably priced. Would stay again.

I love this place because all the other places were fully booked by 10pm.... Not this one. AND the rooms are good AND they do food deliveries to your your till 4am.

Definitely more upscale than your average Holiday Inn very clean and tidy. The area has it's typical downtown bums. San Francisco spends over 200 million dollars a year for homeless, but it would be far more cost effective to have support in less expensive areas instead of encouraging them to move to expensive areas.

Used the ParkingPanda app here, but the scanner at the exit didn't recognize it. Can't recommend using this service here. Otherwise, the parking facilities were fine. No frills but I felt safe.

I came in to be part of a research panel for Clusterfest. The gentleman that helped was very nice and pointed me in the right direction. The place was nice and clean. So much nicer than other Holiday Inn's.

My stay at this hotel was brief. I was attending a conference for the day and called ahead to see their parking rates. For the price I was quoted, I instead decided to rideshare which ended up being cheaper. I would have liked to see a better sidewalk face for the building as well. It was hard to recognize where the entrance was from a distance.

Nice spacious and clean rooms. Service is great, especially the employees providing room service. Unfortunately, and this is not the fault of Holiday Inn by any means, the surrounding area is highly populated by the homeless. Holiday Inn does well to address the safety concerns by keeping the lobby well staffed by security at all hours.

This is a decent night's stay at a decent price for San Francisco. I've stayed here quite a bit because it is close to my place of work and proximity to BART Civic Center. The area is getting made over, if you haven't been here in the past couple years you will notice a lot of changes.

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around...

There are a lot of homeless people near the hotel, but the hotel itself was perfectly safe. Everyone at the hotel was very friendly and we spent a comfortable weekend there. It is also very central to a lot of places and only a block away from the concert we were attending.

Staff was kind and helpful. We had a problem getting in our room and they were able to resolve it quickly. The rooms were nice and clean. The only downside is there were a lot of homeless people in the area and I felt unsafe on some streets.

There are a lot of homeless people near the hotel, but the hotel itself was perfectly safe. Everyone at the hotel was very friendly and we spent a comfortable weekend there. It is also very central to a lot of places and only a block away from the concert we were attending.

Second stay at this location, and both times have been good. Only disappointment was that both times we've received rooms different from what we had reserved. This second time, it was played as an "upgrade" when it wasn't. No fridge in rooms, so don't bring back food for later.

Good location. Close to Civic Center BART station. Lot of buses and street cars on Market St. Clean room. Friendly staff. However, there were a lot of homeless people in this neighborhood, but they didn't bother me​.

Nice place. Parking is easy. But expensive. $42.18. The gym isn't really a gym. There are no weights. Just a couple treadmills and oliptials. But very close to everything. Friendly staff.

Very nice building, much higher end feel than the brand name implies. Room was clean and comfortable. Staff were friendly and helpful. Not much else I can ask for.

Clean and well maintained lobby area. The restaurant is fine, if a bit pricy. Bathroom and bed in the room are good, but the desk chair and sitting chair leave a lot to be desired.

Hotel has a great lobby and very attentive concierge. Coffee in room is keurig. Bathroom and bed are both clean. Far enough from Market Street to not hear any noise but still very close to the Civic Center BART.

The rooms look nice, and the higher floors have nice views, and the bed was comfortable. It was clean and the staff were polite. But lots of little issues. Ran out of hot water a few times. Rooms wouldn't cool below 70. No fridges ($20/day to rent). A drawer was broken. So not quite as nice as it seems at first.

I never stayed in the hotel, just attended a social event / after party in the hotel's bar. They had surprisingly good Cabernet and the service was nice and quick. I can definitely recommend the hotel bar for an informal after party after the main business event of the day.

Beautiful hotel. The location is good because there are a lot of places to walk and eat/drink. Location also has a lot of homeless and drug addict residents.

The rooms are pretty spacious. Little to no view and the area is a tiny bit sketchy, but inside the hotel it looks clean and seems fine. There are no ceiling lights, just lots of lamps around the bed, and there are no available outlets near the bed. There is an alarm clock on one side table, but I really want to be able to charge my phone while I'm on the bed. Staff is friendly and helpful.

2nd time staying and everyone was very professional. Rooms very clean and beds are comfortable. If you are going to an event at the Bill Graham, this is a great place to stay since it is comfortable and only a few blocks away. So far, no complaints!

Nice modern entrance and guest area downstairs. Cafe, bar tv room clean and airy. Rooms are quite spacious and clean. Fabulous heated rooftop pool. Homeless area of town nearby. I wouldn't have liked to have walked out late at night, alone around this area.

Staff was super great! They took care of me and got me in my room very quickly even tho the place was packed. Good clean room. Business center, fitness center both very convenient. Restaurant is good but limited menu.

The location is in a very nice spot right next to the Bill Graham Civic Auditorium. Parking is spacious and quick to navigate. The front desk staff are very friendly, though some are not native speakers. The elevators are locked via keycard to ensure privacy on each floor. Our actual room was very clean and well kept, and a coffee machine with different blends is provided in each room so you don't need to leave to get your morning cup. Standard multiple locks on the door for security, and a safe with instructions under the nightstand. The front desk also has many different services and products to provide if asked for. Overall the hotel provided an enjoyable experience and I would personally recommend it to others.

The hotel was great. The room.was clean and the bed was super comfortable. Easy access from the highway. Only negative feedback I have is the parking garage. Spaces were small and if driving a suv like I was it was not easy getting out. Also the cost for parking was high for my blood but being on business I was able to have it covered by my expense account. One last comment. Bring your own food. Not many restaurants near by that were reasonably priced. And no free breakfast but there was a hole in the wall place I discovered when I walked around the block.

Nice place to stay. Very convenient for Public transport like BART, Muni, Cable Car, etc. Staff treats u well and very helpful. Definitely recommend this hotel.

We first arrived to find underground protected parking available, an immediate win as anyone who has stayed in SF I'm sure will attest to. The staff was extremely friendly and courteous. The rooms were quite larger than I expected and very very clean. Fresh towels, robes and comfy slippers set out in a welcoming manner. Don't let the existence of the balcony fool you though. You won't be getting through those windows. Overall I addled myself if it could have been better in anyway and I don't think so, hence the 5 star rating. I will definitely be staying there again.

Great mid range hotel. The location may be off putting to some but it is very convenient to many transportation options and all downtown shopping and tourist exploration. The service was very quick, attentive and professional. Some rooms are better than others. Of the two rooms I stayed in, one had a more refreshed interior and minor but useful details like outlets in table lamps.

Nice room. The outdoor pool was too nasty to swim in though. Beware that this hotel is in bum central. Just outside the hotel are the most homeless people you will ever see. Vomit, urine, and poop on the sidewalks. One bum urinated right in front of us in broad daylight with hundreds of people around right on the sidewalk. Do not walk around this hotel.

The hotel in located in a practical area, close to Market Street and the stop to several tech company shuttles. It looks good and is pretty comfortable, but I made the mistake of looking under my bed, and it didn't seem to have been cleaned for several months.

Very good room and service. The hotel itself is awesome, but the location, although central is not pretty to look at night.

Good location. Walking distance to Moscone center (about 1mile) where I needed to be. Rooms were nice and clean.

Stayed for 2 nights on early APR. Reception desk was kind and nice. Room was neat and clean. My room was on 4th Fl., where opened to the rooftop and the out door pool. But the sliding door didn't slide nicely and the rooftop was not clean.

BART station was close. But there was nothing around the hotel, feeling isolated. Whenever came in and out of the hotel, I had to come across with some people looked homeless. Yet to say reasonable for a budget trip.

Overall ok, it's a Holiday Inn so it does just fine as that. However 4 stars is generous. I was curious if it was going to be a 2 or a 3. Average rooms, scetchy locks on the sliding doors, nice lobby (must be where it's rating comes from).